AI Driven Analytics

AI Driven Analytics

We make sure you hit the goals that matter to you with advanced data intelligence and analytics.

Customer Experience

Understand customer satisfaction like never before with sentiment analysis for every call

Unlock the data from all interactions as an unrivaled source of insight to improve your customer experience

Identify the primary and underlying drivers for every call and use it to improve customer experience and self-service capabilities

Risk Mitigation

Reduce regulatory risk by recording and analyzing 100% of your interactions for compliance

Be alerted promptly to the riskiest conversations with custom notifications

Have sensitive data automatically redacted from your call recordings by advanced AI

Risk Mitigation

Reduce regulatory risk by recording and analyzing 100% of your interactions for compliance

Be alerted promptly to the riskiest conversations with custom notifications

Have sensitive data automatically redacted from your call recordings by advanced AI

Agent Experience

Provide agents with completely objective and highly detailed feedback on their performance

Easily identify underperformers, in any area, for targeted coaching

Identify and scale best practices throughout your team

Ease of Use

Access all functionality through an easy-to-use interface

Little to no training required for you and your team to use the tool effectively

Can be set up and ready to use in just a few days

Ongoing technical and strategic consultation at no extra cost

AI Drive Quality Assurance

SPEECHIQ – AI Driven Quality Assurance

SPEECHIQ – AI Driven Quality Assurance

A Scientific Approach To Managing Performance Using AI To... Monitor 100% of the calls Record full desktop activity Provide an interaction transcript List call & agent details Provide a sentiment analysis

FAST. POWERFUL. ACCURATE.

SpeechIQ® makes it easy to analyze recorded calls for compliance, quality assurance, sales effectiveness and more.

Advanced Search Capabilities

Call Review & Analysis

Customized Notifications

Sentiment Analytics

Customizable Scorecards

Reporting Capabilities