Your full service contact center

Your full service contact center

We help maximize revenue, control costs, exceed expectations by offering best in class customer support, simple!

Why ECCO Group

Measuring for Success to Improve Your Customer Experience and Brand Reputation

Quality

State of the art contact centers offering quality & cost effective multilingual solutions.

Growth

Capacity and scalability to match your growing business needs.

Care

Delivering consistent outstanding customer care from multiple channels.

Performance

Achieving goals that matter to you with advanced data intelligence and analytics.

Efficient

Creative group of experts with flexibility & responsiveness.

Est. 2007

Who we are

Who we are

With our headquarters in Deerfield Beach Florida, ECCO Group was founded in 2007. Since starting from humble beginnings as an outbound sales organization we have grown into a full-service contact center operations built upon our core fundamental values:

  • Integrity
  • Agility
  • Execution Excellence
  • Commitment
  • Accountability

After 15 years of service, we have built a turn-key solution providing inbound/outbound voice, digital agent, IVR, chat, email, and back-office solutions for some of the most respected clients on the globe.

Our Locations

USA  |  DOMINICAN REPUBLIC  |  MEXICO CITY  |  REMOTE

Our Locations

Ecco Group has conducted significant due diligence when developing our geographical footprint. Close consideration of education levels, bilingual skills, labor rates, attrition rates, industry saturation, and proximity has all been taken into account when building our state of the art locations.