Your full service contact center
Your full service contact center
We help maximize revenue, control costs, exceed expectations by offering best in class customer support, simple!
Why ECCO Group
Measuring for Success to Improve Your Customer Experience and Brand Reputation
Quality
State of the art contact centers offering quality & cost effective multilingual solutions.
Growth
Capacity and scalability to match your growing business needs.
Care
Delivering consistent outstanding customer care from multiple channels.
Performance
Achieving goals that matter to you with advanced data intelligence and analytics.
Efficient
Creative group of experts with flexibility & responsiveness.
Est. 2007
Who we are
Who we are
With our headquarters in Deerfield Beach Florida, ECCO Group was founded in 2007. Since starting from humble beginnings as an outbound sales organization we have grown into a full-service contact center operations built upon our core fundamental values:
- Integrity
- Agility
- Execution Excellence
- Commitment
- Accountability
After 15 years of service, we have built a turn-key solution providing inbound/outbound voice, digital agent, IVR, chat, email, and back-office solutions for some of the most respected clients on the globe.
Our Locations
USA | DOMINICAN REPUBLIC | MEXICO CITY | REMOTE
Our Locations
Ecco Group has conducted significant due diligence when developing our geographical footprint. Close consideration of education levels, bilingual skills, labor rates, attrition rates, industry saturation, and proximity has all been taken into account when building our state of the art locations.