Dedicated to offering the very best
Omni-Channel Services
Omni-Channel Services
Great customer care offers multi-channel experiences that engage everyone—prospective customers, active consumers and casual site visitors alike—in their own spaces, on their own terms.
15 Years Of Experience
Subject Matter Experts
Subject Matter Experts
Subject Matter Experts
Subject Matter Experts
At ECCO Group we take great pride in identifying the right profile, training the right way, and retaining a high-quality work force of subject matter experts.
15 Years Of Experience
Subject Matter Experts
Subject Matter Experts
Subject Matter Experts
Subject Matter Experts
At ECCO Group we take great pride in identifying the right profile, training the right way, and retaining a high-quality work force of subject matter experts.
CUSTOMER EXPERIENCE ENHANCEMENTS
Customer satisfaction with sentiment analysis for every call
Unlock data from all interactions for improved customer experience
RISK MITIGATION ASSURANCE
Record and analyze 100% of interactions for compliance
Fast alerts to the riskiest conversations with custom notifications
AGENT EXPERIENCE & IMPROVEMENTS
Provide agents objective and highly detailed feedback on performance
Easily identify underperformers, in any area, for targeted coaching
EASY TO USE INTERFACE FOR YOU
Access all functionality through an easy-to-use interface
Little to no training required to use the tool effectively
We are very fortunate to work with these amazing partners