Dedicated to offering the very best

Omni-Channel Services

Omni-Channel Services

Great customer care offers multi-channel experiences that engage everyone—prospective customers, active consumers and casual site visitors alike—in their own spaces, on their own terms.

Inbound Customer Service

  • Sales
  • Customer Support
  • Technical Support

Outbound Tele-Services

  • Sales
  • Survey
  • Lead Generation
  • Appointment Setting
  • B2B & Consumer Support

Technology | BPO Services

  • Chat & Email
  • SMS Support Services
  • IVR Support
  • AI Call Deflection Support
  • Transcription Services
  • Back-office Support

Inbound

  • Sales
  • Customer Support
  • Technical Support

Outbound

  • Sales
  • Survey
  • Lead Generation
  • Appointment Setting
  • B2B & Consumer Support

Technology

  • Chat & Email
  • SMS Support Services
  • IVR Support
  • AI Call Deflection Support
  • Transcription Services
  • Back-office Support

15 Years Of Experience

Subject Matter Experts

Subject Matter Experts

At ECCO Group we take great pride in identifying the right profile, training the right way, and retaining a high-quality work force of subject matter experts.

15 Years Of Experience

Subject Matter Experts

Subject Matter Experts

At ECCO Group we take great pride in identifying the right profile, training the right way, and retaining a high-quality work force of subject matter experts.

Agent profiles are built specifically for each customer. Education levels, experience, background checks and cultural testing are factored into our hiring decisions.

Our instructors are all well versed with educational and contact center management backgrounds.

The ECCO Group training department specializes in curriculum development.

Our state-of-the-art training centers are equipped with all the tools required for advanced learning.

Our remote training teams are productive and equipped with testing tools to ensure every agent is on the same page.

Minimum nesting requirements and certification testing prior to customer interaction.

Benchmarking and continuous improvement enhancement skills at ECCO University.

AI Driven Analytics

We make sure you hit the goals that matter to you with advanced data intelligence and analytics.

CUSTOMER EXPERIENCE ENHANCEMENTS

Customer satisfaction with sentiment analysis for every call

Unlock data from all interactions for improved customer experience

RISK MITIGATION ASSURANCE

Record and analyze 100% of interactions for compliance

Fast alerts to the riskiest conversations with custom notifications

AGENT EXPERIENCE & IMPROVEMENTS

Provide agents objective and highly detailed feedback on performance

Easily identify underperformers, in any area, for targeted coaching

EASY TO USE INTERFACE FOR YOU

Access all functionality through an easy-to-use interface

Little to no training required to use the tool effectively

We are very fortunate to work with these amazing partners