Inbound Call Center Solutions
Inbound Call Center Solutions
Your Growth Powered By Our People & Technology
Advantages of Inbound Customer Service Solutions
Cross-selling & Upselling
Consistent Customer Service
Resolution Center
24/7 Phone Answering
Technical Support
More New Customers
Effectively Managing High Call Volume
At ECCO, we understand the importance of effectively managing high call volumes. Our team members are trained and equipped to handle a significant influx of customer calls promptly and efficiently. We prioritize providing a seamless customer experience by ensuring that calls are answered promptly, eliminating the need for customers to wait on hold or encounter voicemail.
Whether your organization is small or large, our dedicated agents specialize in handling inbound calls. Businesses trust us to outsource their customer service, telemarketing, technical support, and various other types of calls to our experienced customer care agents. Rest assured that our team is committed to delivering exceptional service and meeting the demands of a high call volume.
Our Locations
USA | DOMINICAN REPUBLIC | MEXICO CITY | REMOTE
Our Locations
Ecco Group has conducted significant due diligence when developing our geographical footprint. Close consideration of education levels, bilingual skills, labor rates, attrition rates, industry saturation, and proximity has all been taken into account when building our state of the art locations.
Est. 2007
Subject Matter Experts
Subject Matter Experts
At ECCO Group we take great pride in identifying the right profile, training the right way, and retaining a high-quality work force of subject matter experts.
- Our primary people investment is in our middle management operations team
- Our Training Dept specializes in curriculum development & script flow
- Our Managers are well versed with educational & contact center backgrounds
- Our Reps have nesting requirements and certification testing prior to customer interaction
Our state-of-the-art training facilities are equipped to staff a team of 25 agents and are set to simulate a production area environment. Once an agent has been certified for live production, they will be assigned their dedicated supervisor and quality assurance specialist who will spend 80% of their day monitoring and coaching agents.
AI Driven Analytics
AI Driven Analytics
We make sure you hit the goals that matter to you with advanced data intelligence and analytics.
CUSTOMER EXPERIENCE ENHANCEMENTS
Customer satisfaction with sentiment analysis for every call
Unlock data from all interactions for improved customer experience
RISK MITIGATION ASSURANCE
Record and analyze 100% of interactions for compliance
Fast alerts to the riskiest conversations with custom notifications
AGENT EXPERIENCE & IMPROVEMENTS
Provide agents objective and highly detailed feedback on performance
Easily identify underperformers, in any area, for targeted coaching
EASY TO USE INTERFACE FOR YOU
Access all functionality through an easy-to-use interface
Little to no training required to use the tool effectively
Some Of Our Trusted Partners
Some Of Our Trusted Partners
ECCO Group’s contact centers have received the following security certifications:
