We are ECCO Group

REDEFINING CUSTOMER EXPERIENCE

ECCO Group Delivers Critical Revenue Customer LTV Data Security Positive ROI Customer Delight

We help maximize revenue, control costs, & exceed expectations by offering best in class customer support!

REDEFINING CUSTOMER EXPERIENCE

We help maximize revenue, control costs, exceed expectations by offering best in class customer support, simple!

Dedicated to offering the very best

Omni-Channel Services

Omni-Channel Services

Great customer care offers multi-channel experiences that engage everyone—prospective customers, active consumers and casual site visitors alike—in their own spaces, on their own terms.

inbound call center services

Inbound Customer Support

  • Sales
  • Customer Support
  • Technical Support
outbound call center services

Outbound Call Center

  • Sales
  • Survey
  • Lead Generation
  • Appointment Setting
  • B2B & Consumer Support
BPO Services

Technology | BPO

  • Chat & Email
  • SMS Support Services
  • IVR Support
  • AI Call Deflection Support
  • Transcription Services
  • Back-office Support

Inbound

  • Sales
  • Customer Support
  • Technical Support

Outbound

  • Sales
  • Survey
  • Lead Generation
  • Appointment Setting
  • B2B & Consumer Support

Technology

  • Chat & Email
  • SMS Support Services
  • IVR Support
  • AI Call Deflection Support
  • Transcription Services
  • Back-office Support

Who We Are

Since starting from humble beginnings as an outbound sales organization we have grown into a full-service contact center operations built upon our core fundamental values:

  • Integrity
  • Agility
  • Execution Excellence
  • Commitment
  • Accountability

Who We Are

Since starting from humble beginnings as an outbound sales organization we have grown into a full-service contact center operations built upon our core fundamental values:

  • Integrity
  • Agility
  • Execution Excellence
  • Commitment
  • Accountability
Ecco Group

Our Key Elements

Flexibility

Our Ease Of Doing Business approach fosters creative thinking & positive results.

Security

PCI/SOC2/HiPPA/HITRUST Compliant. Your customer data is 100% secured.

Scalability

Domestic, nearshore, & remote options to meet your volume needs quickly.

People

We HIRE the best & we EXPECT the best so YOU get nothing but the best.

AI Drive Quality Assurance

SPEECHIQ – AI Driven Quality Assurance

SPEECHIQ – AI Driven Quality Assurance

A Scientific Approach To Managing Performance Using AI To... Monitor 100% of the calls Record full desktop activity Provide an interaction transcript List call & agent details Provide a sentiment analysis

AI Driven Analytics

AI Driven Analytics

We make sure you hit the goals that matter to you with advanced data intelligence and analytics.

CUSTOMER EXPERIENCE ENHANCEMENTS

Customer satisfaction with sentiment analysis for every call

Unlock data from all interactions for improved customer experience

RISK MITIGATION ASSURANCE

Record and analyze 100% of interactions for compliance

Fast alerts to the riskiest conversations with custom notifications

AGENT EXPERIENCE & IMPROVEMENTS

Provide agents objective and highly detailed feedback on performance

Easily identify underperformers, in any area, for targeted coaching

EASY TO USE INTERFACE FOR YOU

Access all functionality through an easy-to-use interface

Little to no training required to use the tool effectively

Some Of Our Trusted Partners

Some Of Our Trusted Partners

Over 15 years of service

Subject Matter Experts

Subject Matter Experts

At ECCO Group we take great pride in identifying the right profile, training the right way, and retaining a high-quality work force of subject matter experts.

Nearshore Call Center Services
Virtual Call Center Agents

Get In Touch

Get In Touch

Please reach out to one of our experts to discuss how we can customize a turn key customized solution for all of your customer support needs.

Our Locations

USA  |  DOMINICAN REPUBLIC  |  MEXICO CITY  |  REMOTE

Our Locations

ECCO Group offers domestic, nearshore, and remote call center solutions.  For our domestic and nearshore operations, we have conducted significant due diligence when developing our geographical footprint. Close consideration of education levels, bilingual skills, labor rates, attrition rates, industry saturation, and proximity has all been taken into account when building our state of the art locations.

What Our Partners Say

Ecco Group’s proactive approach to implementation helped migrate our large scale customer support operations to a near shore location. Their flexibility and technological ingenuity met our key performance objectives ahead of schedule. It has been a pleasure to do business with the Ecco Group team.

STEVEN W.

Contact Center Operations | Energy Efficiencies Organization

The Ecco Group team has been our “go to” sales partner for almost two decades, consistently meeting or exceeding performance expectations in a highly competitive work environment. They earn our business every day with their responsiveness and solutions orientated approach to our ever changing industry.

MIKE M.

Vice President | Premier Direct Marketing Organization

We strive to be our customer’s #1 “Go to Partner” …..every single day!

The Ecco Group team has been our “go to” sales partner for almost two decades, consistently meeting or exceeding performance expectations in a highly competitive work environment. They earn our business every day with their responsiveness and solutions orientated approach to our ever changing industry.

MIKE M.

Vice President | Premier Direct Marketing Organization

Ecco Group’s proactive approach to implementation helped migrate our large scale customer support operations to a near shore location. Their flexibility and technological ingenuity met our key performance objectives ahead of schedule. It has been a pleasure to do business with the Ecco Group team.

STEVEN W.

Contact Center Operations | Energy Efficiencies Organization

We strive to be our customer’s #1 “Go to Partner” …..every single day!

ECCO Group’s contact centers have received the following security certifications:

HIPPA compliant call center
PCI Compliant Call Center
SOC2 compliant call center
SOC2 compliant call center